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Step One: The Needs Analysis

Business Meeting

This phase focuses on correctly identifying the problem/issue that your organization is facing, and how that affects your business goals.  Those goals may be strategic or operational.  Nevertheless, this is the key to determining the appropriate learning solution.  Failure to identify the correct problem/issue, will simply lead to the failure of the training/learning program and, of course, a great deal of squandered budget. 

Step Two: Learning Plan Design

Work Desk

Once the problem has been identified, we begin to put together a customized and appropriate learning design/plan for your organization.  For example, it may be something simple as a set of job aids. Or, it may consist of a set of curated learning objects. The plan may even identify the creation of a course, using some of the latest technologies available.  No matter the methodology selected, the plan will be developed based on the resolution of the issue(s) your organization is facing.

Step Three: Learning Development

Image by Campaign Creators

Upon agreement upon the design/plan, we begin to develop it out, keeping in mind at all times, the organizational goals, individuals and budget.

Step Four:  Learning Pilot/Go-Live


Once the learning has been designed, we pilot and refine, as many times as needed, to meet your objectives.

Step Five: Learning Evaluation/Analysis

Image by Scott Graham

We evaluate the success of the program. However, this is not done only at the end, but at all stages of the process.

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